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Gomer Street (Main)Tel: 01902 600833 or 01902 366194
Fisher Street(Branch)Tel: 01902 366194
We are now recalling patients for their second COVID-19 vaccination at the Keys Practice. If you have not been contacted by your due date please ring the surgery
PLEASE BE AWARE THAT THESE VACCINES ARE ONLY AVAILABLE THROUGH THE NHS AND ARE NOT PRIVATELY AVAILABLE. THERE SHOULD BE NO CHARGE FOR VACCINATIONS.
PLEASE NOTE NOT ALL OUR APPOINTMENTS ARE AVAILABLE TO BOOK THROUGH PATIENT ACCESS SO IF YOU FEEL YOU NEED TO BE SEEN SOONER THEN PLEASE CONTACT THE SURGERY EITHER BY PHONE OR IN PERSON.
For routine matters you should make your appointment with your regular doctor. However, your doctor may not always be available and you may have to be seen by one of the other partners. We do not make doctor’s appointments for more than 2 weeks in advance.
All routine health monitoring and check-ups will be undertaken by the practice nurses. Emergency appointments (same day requests) will be screened by the reception staff and justifiable request criteria must be fulfilled.
Your appointment will be allocated to a GP of our choice but some time you might be offered to see other available doctor.
Please remember an appointment is for one person only - where another member of the family needs to be seen or discussed, another appointment should be made. The doctors also operate a 1 appointment = 1 problem system, should you have multiple problems, please request a double appointment. This helps to keep waiting times down and makes best use of GP time.
Extra GP appointments available for Walsall patients
Patients registered with a Walsall GP can benefit from the Extended GP Access Service.
NHS Walsall Clinical Commissioning Group (CCG) has worked with local GPs to create four hubs based at Darlaston Health Centre, Pinfold Health Centre, Broadway Medical Practice and Portland Medical Practice. The hubs are currently run by a group of local GPs.
Since launching the service in December 2017 and up until May 2018, more than 15,500 patients have accessed the service.
When can I get an out of hours appointment?
Extra GP appointments will be available between:
However, people will only be seen if they have booked an appointment
How can I book one of these appointments?
A dedicated number has been set up and appointments can be booked by calling 01922 501999 during the following times:
NHS 111 will also be able to book an appointment for you if they feel you need to see a GP
Do I need to be registered at one of the four surgeries where the hubs are based to use the service?
No, you can be registered with any GP in Walsall to access the extra appointments. Please note you will need to travel to one of the three hubs (listed above)
What if I'm not registered with a Walsall GP?
If you are not a registered patient at a Walsall GP, you will not be able to access these out of hours appointments. More information about these services can be found on Walsall CCG's website: www.walsallccg.nhs.uk
When should I use the hubs?
The extra appointments are for patients who require a routine or same dat GP appointment, but are unable to attend during normal opening hours. However, they are not walk-in centres and you will need to book an appointment - these can be booked up to 7 days in advance. Please note that both of Walsall's urgent care centres and its A&E department will still be open as normal for people to use in serious or life threatening emergencies
Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 11:30.
You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls
You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.
We are happy to give advice over the telephone. However, if you need to speak to a doctor or nurse it may be necessary to telephone back at a more convenient time.
Please telephone on 01902-600833 for telephone consultation
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else. You can cancel the appointment by telephone on the surgery number 01902 600833
We sometimes receive complaints about doctors running late and patients having to wait for their appointments. We appreciate that this is frustrating for everyone involved so please allow us to inform you what you can do to help us, yourselves and other patients.
Multiple Problems per Appointment
Patients Arriving Late
Multiple Patients per Appointment