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To register please follow these steps:

• Collect an application and health questionnaire form from reception for each member of the family https://www.lockstownpractice.co.uk/new-patient-registration-form (or complete online pre-registration forms) https://www.lockstownpractice.co.uk/new-patient-questionnaire-form. Complete all questions by using the guidance notes and return to the reception desk along with any identification papers that are required.
• You will be notified in writing by post within 14 days of your acceptance or, a reason for non-acceptance.  This reason will not be based on the applicant's race, gender, social class, age, religion, sexual orientation, appearance, disability or medical condition.
• All accepted patients will be offered an appointment with the nurse/ healthcare assistant for a new patient check-up. This appointment gives us chance to record vital information about your health and medications while we await your medical records. You will not be registered until this appointment has taken place.

Registering as a patient proxy

Use linked profiles as a parent or carer to access online health services in your NHS account, using the NHS App or the NHS website, on behalf of other people through proxy access. Please follow the link below for further information:

https://www.nhs.uk/nhs-app/nhs-app-help-and-support/linked-profiles-in-the-nhs-app/

If you would like to apply for Proxy Access, please use the form below to request access. You will be asked to provide proof of ID which will be retained in the clinical record:

Patient Online Proxy Consent Form 

Named GP

From 1st April 2015, all of our patients have been allocated a named and accountable GP which you will be advised on request. Your named and accountable GP will have overall responsibility for the care and support that our surgery provides to you. This does not prevent you from seeing any GP in the practice, as you may currently choose to do. Neither does it guarantee you will see your named GP every time you visit the surgery or give you priority access over other patients to your named GP.  It is important to note that access to GPs will be via our normal appointment system and will continue to be subject to the availability of individual doctors.  We aim to offer “GP of choice” appointments where possible. Please ask a member of our reception team for more information

Patient's Rights and Responsibilities

·         You are expected to follow protocols and procedures in place at the practice

·         You are responsible for being considerate to other patients and staff and any other personnel and property.

·         You are responsible for ordering prescriptions in time and administrating medication

·         To confirm that you understand the treatment being provided and course of action.

·         You are responsible for informing us about all treatments and interventions that you are involved in.

·         You are responsible for informing the practice if you are leaving the country for any period of time, this will allow us not to send you any appointments for any medical check outstanding until you inform us of your return.

·         If you are under hospital care for any reason, and you have pending appointments, it is your responsibility to inform the hospital of any changes such as address, telephone numbers, cancelling and booking appointments. You must also notify surgery of any changes.

·        If your refusal of treatment / advice prevents us from providing care according to our ethical and professional standards, we may need to end our relationship with you after giving you reasonable notice.

If you are ill while away from home or if you are not registered with a doctor but need to see one you can receive emergency treatment from the local GP practice for 14 days. After 14 days you will need to register as a temporary or permanent patient.

You can be registered as a temporary patient for up to three months. This will allow you to be on the local practice list and still remain a patient of your permanent GP. After three months you will have to re-register as a temporary patient or permanently register with that practice.

To register as a temporary patient simply contact the local practice you wish to use. Practices do not have to accept you as a temporary patient although they do have an obligation to offer emergency treatment. You cannot register as a temporary patient at a practice in the town or area where you are already registered.

These fact sheets have been written to explain the role of UK health services, the National Health Service (NHS), to newly-arrived individuals seeking asylum. They cover issues such as the role of GPs, their function as gatekeepers to the health services, how to register and how to access emergency services.

Special care has been taken to ensure that information is given in clear language, and the content and style has been tested with user groups.

Open the leaflets in one of the following languages:

English	Farsi	Urdu
Albanian	Bengali	Hindi
Arabic	Croatian	Lithuanian
Bulgarian	Punjabi	Polish
Chinese (Cantonese)	Somali	Portuguese
Chinese (Mandarin)	Gujerati	Spanish
Russian	Turkish	French

Both premises have wheelchair access to both floors and disabled toilet facilities on the ground floor. If you need assitance, our reception staff will be happy to assist. Parking facilities are available for all patients at the front of the building and disabled parking spaces are for blue badge holders only.  We have a clamping service in operation to protect our disabled spaces.  CCTV covers all areas 24/7 .